* Please note that in the event that your complaint is not resolved informally, the documentation and information submitted informally may be used in a formal complaint.
The Consumer Relations Division assists consumers with complaints against utilities regulated by the NMPRC. The Division does not act as a private attorney for citizens.
Specifically, the Division will investigate and review your concern to determine if there are any violations of the New Mexico Statutes or Public Regulation Commission Utility Rules.
*Designates required fieldRequired fields must be filled to submit form: if you do not have email please enter email@example.com phone field can be work, mobile, home or message phone
If you are requesting an extension on a turnoff notice,
Please note that .zip files are not permitted. Also please avoid poor langauge (curse words) in your complaint because the system will not allow those to be sent.
The information provided on and with this form is true and correct to the best of my knowledge and belief. I am enclosing copies of any correspondence or other documentation in my possession that may be of assistance.
It is very important to make sure that we receive your submission properly. When your form submission is completed correctly, you will receive a page with your form submission information.
If you do not receive this page, and instead encounter an error page, please read it carefully, go back on your browser, correct your submission, and resubmit. If you have any questions, whatsoever, please contact us by phone at 1-888-4ASK-PRC (1-888-427-5772).